Working with Landholders

Our commitment

We are committed to working respectfully and constructively with landholders and the broader community. We take our responsibilities seriously and base our relationships on trust, respect and good communication.

Our track record

In Queensland, we have developed strong working relationships with our landholders over many years, and we’re proud of our track record of positive coexistence.

We have about 950 agreements in place with more than 350 landholders, spanning several regions including the Maranoa, Central Highlands, Banana and north towards Gladstone.

What do our landholders say?

The latest of our annual surveys of our landholders, conducted independently by Nielsen, have found:

  • 92% of landholders would welcome us back onto their property.
  • 92% said they had enough time to prepare, understand and negotiate a Conduct and Compensation Agreement (CCA).
  • 94% were as satisfied or more satisfied with the relationship than they were 12 months previous.
  • Eight in 10 said the information we provided was honest and transparent.
  • Eight in 10 said Santos GLNG had met all or almost all of its commitments.
  • About half said they received more or significantly more in compensation for gas activity than they would from agricultural income on the same portion of land. A quarter said they received the same.

While it is pleasing that feedback from our landholders has been generally positive, we are focusing on continuously improving our performance to further strengthen the relationships we have built over many years.

A snapshot:

What do our landholders have to say about us?

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How we engage

Working with landholders is a vital part of our business, and it will continue to be a key focus for us as we develop our natural gas resources in regional Queensland for decades to come.

Here is an overview of how we engage with landholders:

Landholder engagement process

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Our areas of operation

The following map shows our main areas of operation, including our major gas processing infrastructure and our pipeline route. Our gas field development work centres around the Roma, Injune, Wandoan and Wallumbilla areas, where we have already been operating for about 50 years.

Landholder engagement process

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More information

We have developed a ‘Ready Reckoner’ guide for landholders, which provides a wide-range of detailed information on how we work with landholders and the sorts of activities that may be carried out after negotiating a Conduct and Compensation Agreement (CCA) with us.

We operate in accordance with the Queensland Government’s Land Access Code, which you can view here. In addition, we negotiate rules of conduct that are specific to each property and the landholder’s requirements. As an example, you can view our Standard Rules of Conduct here.


For general community enquiries, please contact our community team by phoning 1800 761 113 or emailing For landholders who already work with Santos GLNG, you can contact your dedicated landholder liaison.